Package Matrix™ Program Agreement
This Program Agreement (“Agreement”) governs the terms and conditions for participation in the Package Matrix™ program (“Program”) provided by WP+BFF LLC (“Company”) and entered into with the individual purchaser (“Client”). This Agreement applies to all Program options: Done For You, Done With You, and Do It Yourself.
1. Program Description The Package Matrix™ is a strategy and support program for service-based business owners to repackage their offers in a way that increases revenue per client without adding more to their workload. Clients may choose from three levels of support:
Done For You
Done With You
Do It Yourself
Each option includes access to specific resources and support as described on the Program sales page and in the client’s purchase confirmation. The Done For You and Done With You options include 90 days of support from the date of purchase. After 90 days, access to coaching calls, community spaces, feedback, or direct messaging will end, unless otherwise specified in writing by the Company.
Clients who select the Done For You package are responsible for scheduling their 90-minute Deep Dive Offer Analysis call within 14 days of purchase. This call is required to initiate the Done For You process. Company is not responsible for delays resulting from Client’s failure to schedule in a timely manner. All deliverables for the Done For You package must be completed within 90 days from the date of purchase. If the Client does not fulfill their responsibilities in a timely manner, the Company reserves the right to conclude the engagement at the 90-day mark and deliver all completed work as-is.
2. Program Fees and Payment Client agrees to pay the full Program Fee as selected at checkout. Payment plans may be offered. If any installment payment fails, access to the Program will be suspended until payment is received. Client authorizes Company to automatically charge the payment method on file for any remaining balance. All payments are non-refundable.
3. Access + Delivery Client will receive Program access and/or scheduling links by June 2, 2025. Program duration and deliverables vary depending on the option purchased and will be detailed in the welcome email. Done For You deliverables must be completed within a 3-month period from the date of kickoff.
4. Client Responsibilities Client agrees to:
Complete any prep work requested prior to strategy sessions.
Participate in scheduled calls and submit requests for feedback in a timely manner.
Adhere to community guidelines and timelines communicated by the Company.
For Done For You clients, schedule the required 90-minute Deep Dive Offer Analysis call within 14 days of purchase.
5. Communication Company will provide support and respond to messages during regular business hours (Tuesday–Thursday, excluding holidays and vacations). Done For You DM access and Done With You community support response times are outlined in the Program information.
6. Intellectual Property All Program content, including templates, training materials, and sales scripts, is the property of Company. Client is granted a limited, non-transferable license to use the materials for their own business purposes. Materials may not be shared, sold, duplicated, or taught to others.
7. Confidentiality Client understands that given the nature of the Program, any information shared by other participants or by the Company, whether in group calls, forums, messaging platforms, or other formats, is to be treated as confidential. Client agrees not to share any Program materials, personal participant information, or Program-related communication outside of the Program community.
The Company agrees to keep Client information confidential and will not disclose, use, or distribute any client-submitted content, strategy, or business information without express permission, unless required by law.
8. Privacy + Confidentiality Company understands that the Client may be providing confidential information about their business throughout the course of the project and agrees not to disclose that information to any third party or utilize it in any way without express consent from the Client. Company is responsible for safeguarding confidential client information such as account numbers, passwords, and license keys.
Each party acknowledges that information disclosed to it by the other in connection with this agreement is confidential and proprietary and that it shall remain the property of the disclosing party. Each party shall take all reasonable precautions to prevent such information from being disclosed to any third party except as required by law. If required to disclose such information, the disclosing party shall notify the other party promptly.
Confidential information does not include information that:
Was in the possession of the receiving party at the time of disclosure;
Becomes public knowledge through no fault of the receiving party;
Is approved for release by the disclosing party.
Company may use anonymized client data in future published materials as long as Client is not identifiable. Likewise, Client shall treat Company’s internal materials and data with the same level of confidentiality.
9. Copyright Company retains full ownership of rights to all deliverables created until the project concludes and payment is made in full, at which point full copyrights are transferred to Client. Company holds no ownership rights to content or designs provided by Client.
10. Independent Contractor It is understood that Company is acting as an independent contractor. Nothing in this Agreement shall be interpreted to establish an agency, employment, or joint venture relationship between Client and Company.
11. Code of Fair Practice Company warrants that the work delivered is original or properly licensed and does not knowingly infringe on the rights of others. Client agrees to hold Company harmless for any liability caused by Client’s use of such work that may infringe on the rights of others.
12. Warranty and Limitation of Liability Client warrants that materials provided to Company will not infringe on any third-party rights. Company warrants deliverables will be original, professional, and free of legal conflicts. Except as stated, Company makes no further warranties.
Neither party is liable for indirect or consequential damages. Liability is limited to the total amount paid under this Agreement. This limitation does not apply to damages caused by willful misconduct or gross negligence. No claims may be brought more than one year after they arise.
13. Release Client agrees that the Company may use written feedback, testimonials, social media posts, images, and audio or video recordings submitted or shared by the Client during the Program for marketing and promotional purposes. Client waives any right to payment, royalties, or other consideration and waives the right to inspect or approve the finished content. Client releases the Company from any liability related to such use.
14. No Guarantees Provider cannot guarantee the outcome of hiring services and Provider's comments about the outcome are expressions of opinion only. Provider makes no guarantees other than that the services described in Section 1 shall be provided to Client in accordance with the terms of this Agreement. Client acknowledges that outcomes are based on subjective factors that cannot be controlled by Provider.
15. Termination + Cancellation All sales are final. Should Client choose to discontinue the Program before the term ends, no refunds will be issued and any remaining balance is due. In the event of Company-initiated cancellation due to unforeseen circumstances, a prorated refund may be offered.
16. Governing Law + Dispute Resolution This Agreement shall be governed by the laws of the State of Ohio. Any disputes shall be resolved through mediation in Licking County, Ohio. If mediation fails, binding arbitration will be pursued. The prevailing party in any such dispute shall be entitled to recover reasonable attorney’s fees and costs.
17. Entire Agreement This Agreement constitutes the full agreement between Client and Company. No other verbal or written promises are valid unless amended in writing and signed by both parties.
