Subscriber to Sale Blueprint Self-Study Refund Policy
Because you get instant, non-revokable access to our curriculum, templates, swipe copy and strategy call replays upon purchase, Subscriber to Sale Blueprint Self-Study is non-refundable. View the full terms and conditions of use here. If you're not sure if the program is right for you, please reach out to our support team at support@shannonmattern.com and ask any and all questions before purchasing.
7-Step Web Design Consultation + Script Purchase Conditions + Refund Policy
Due to the digital nature of this product, all sales of the 7-Step Web Design Consultation and Script are final.
Site-in-a-Snap Template Pack Purchase Conditions + Refund Policy
Due to the digital nature of the products inside the Site-in-a-Snap Template Pack, including but not limited to PDFs, Canva templates, XML files, JSON files and Google Docs – all sales of the Site-in-a-Snap Template Pack are final.
All templates included in the Mix + Match Brand Kit are editable in CANVA only. You will not be able to access them and edit them in any other software. Canva is a free design program, you can create an account at canva.com. Canva Pro is recommended but not required.
You also understand that you are responsible for purchasing a license for any premium fonts you choose to use in your designs or on your website. Premium fonts are denoted in the Mix + Match Brand Kits.
Store-in-a-Snap Template Pack Purchase Conditions + Refund Policy
Due to the digital nature of the products inside the Store-in-a-Snap Template Pack, including but not limited to PDFs, Canva templates, XML files, JSON files and Google Docs – all sales of the Store-in-a-Snap Template Pack are final.
All image templates included are editable in CANVA only. You will not be able to access them and edit them in any other software. Canva is a free design program, you can create an account at canva.com. Canva Pro is recommended but not required.
Store-in-a-Snap page templates are customizable templates for use solely in the Elementor WordPress plugin. All use of the Store-in-a-Snap Elementor Version* are also subject to Elementor's terms and conditions. To use Store-in-a-Snap Elementor Version*, you must remove the WP+BFF LLC branding and stock images before use and insert your own branding and images. Any violation of this provision may result in liability for copyright and trademark infringement. Detailed instructions for use will be provided and it is your sole responsibility to confirm you are complying with all customization requirements. WP+BFF LLC disclaims all liability related to your use of Store-in-a-Snap Elementor Version* and is in no way sponsored, endorsed, administered, associated or affiliated with Elementor.
Purchases of Store-in-a-Snap Elementor Version* are for individual use only. You may not share or sell Store-in-a-Snap Elementor Version* to any third-parties and Store-in-a-Snap Elementor Version* templates must remain in your own WordPress account. You may not use the Store-in-a-Snap Elementor Version* for client work. If a client wants to use the templates, they must purchase their own copy of the templates and load them into their own account.
Website Page Templates Refund Policy
Due to the digital nature of this product (Site-in-a-Snap Elementor Version* + Site-in-a-Snap Divi Version**) all sales of the Website Page Templates are final.
*POLICIES FOR THE ELEMENTOR TEMPLATES
Site-in-a-Snap Elementor Version* templates are customizable templates for use solely in the Elementor WordPress plugin. All use of the Site-in-a-Snap Elementor Version* are also subject to Elementor's terms and conditions. To use Site-in-a-Snap Elementor Version*, you must remove the WP+BFF LLC branding and stock images before use and insert your own branding and images. Any violation of this provision may result in liability for copyright and trademark infringement. Detailed instructions for use will be provided and it is your sole responsibility to confirm you are complying with all customization requirements. WP+BFF LLC disclaims all liability related to your use of Site-in-a-Snap Elementor Version* and is in no way sponsored, endorsed, administered, associated or affiliated with Elementor.
Purchases of Site-in-a-Snap Elementor Version* are for individual use only. You may not share or sell Site-in-a-Snap Elementor Version* to any third-parties and Site-in-a-Snap Elementor Version* templates must remain in your own WordPress account. You may not use the Site-in-a-Snap Elementor Version* for client work. If a client wants to use the templates, they must purchase their own copy of the templates and load them into their own account.
**POLICIES FOR THE DIVI TEMPLATES
Site-in-a-Snap Divi Version is a set of customizable templates for use solely in the Divi WordPress Theme. Site-in-a-Snap Divi Version requires the Divi Theme by Elegant Themes to function.
The Divi Theme is property of Elegant Themes, Inc. and must be purchased separately from ElegantThemes.com. Divi or any other products by Elegant Themes are not included with any of our products.
To use Site-in-a-Snap Divi Version, you must remove the WP+BFF LLC branding and stock images before use and insert your own branding and images. Any violation of this provision may result in liability for copyright and trademark infringement. Detailed instructions for use will be provided and it is your sole responsibility to confirm you are complying with all customization requirements.
WP+BFF LLC disclaims all liability related to your use of the Site-in-a-Snap Divi Version, The Divi Theme by Elegant Themes and is in no way sponsored, endorsed, administered, associated or affiliated with Elegant Themes.
Purchases of Site-in-a-Snap Divi Version are for individual use only. You may not share or sell the Site-in-a-Snap Divi Version to any third-parties and all Site-in-a-Snap Divi Version templates must remain in your own WordPress account. You MAY NOT use the Site-in-a-Snap Divi Version templates for client work. If a client wants to use the templates, they must purchase their own copy of the templates and load them into their own account.
Mix and Match Brand Kits are covered under Applecart Lane's policies.
Online Business Tech Masterclass Bundle Refund Policy
The Online Business Tech Masterclass Bundle has a 3 day no questions asked refund policy.
In the event that you decide your purchase was not the right decision, within 3 days of purchase, contact our support team at shannon@shannonmattern.com and let us know you’d like a refund by the 3rd day at 11:59 EST. After processing your refund, you will no longer have access to any of the courses in the Online Business Tech Masterclass Bundle.
WP+BFF LLC will NOT provide refunds more than 3 days following the date of purchase. After day 3, all payments are non-refundable and you will continue to have lifetime access to the Online Business Tech Masterclass Bundle.
5 Day Website Challenge Workbook Refund Policy
I stand behind my products and your satisfaction with them is important to me. However, because this a downloadable digital product that cannot be “returned” there are no refunds. If you're not sure if the 5 Day Website Challenge Workbook is right for you, please email me at shannon@shannonmattern.com and ask me your specific questions before purchasing this product – I'll be totally honest with you – I don't want you to buy anything that's not going to help you.
Website Copy Strategy Guide Refund Policy
I stand behind my products and your satisfaction with them is important to me. However, because this a downloadable digital product that cannot be “returned” there are no refunds. If you're not sure if the Website Copy Guide is right for you, please email me at shannon@shannonmattern.com and ask me your specific questions before purchasing this product – I'll be totally honest with you – I don't want you to buy anything that's not going to help you.
Website Marketing Lab Refund Policy
Updated June 28, 2021
The Website Marketing Lab has a 14 day no-questions-asked refund policy.
If you're not sure if the Website Marketing Lab is right for you, please email me at shannon@shannonmattern.com and ask me your specific questions before enrolling in this course.
In the event that you decide your purchase was not the right decision, within 14 days of enrollment, contact our support team at shannon@shannonmattern.com and let us know you’d like a refund by the 14th day at 11:59 EST. Upon cancellation, you will no longer have access to Website Marketing Lab modules, the Facebook Group or Bonuses.
We will NOT provide refunds more than 14 days following the date of purchase. After day 14, all payments are non-refundable and you are responsible for full payment of the payment plan you agreed to when you accepted the terms + conditions at the time of purchase, and you will continue to have lifetime access to the Website Marketing Lab curriculum, the Facebook Group and Bonuses.
If you purchased an ongoing monthly subscription to the Website Marketing Lab prior to May 1, 2019: Monthly subscription fees after the first 30 days are non-refundable. You may cancel at any time, and your subscription will remain active for 30 days after your last payment. Finite payment plans are NOT considered to be a subscription.
Upon refund or cancellation, you will no longer have access to Website Marketing Lab modules, the Facebook Group, Group Coaching or Bonuses.
To further clarify, we will not provide refunds after the 30th day from your date of purchase and if you choose to cancel, there are no refunds or pro-rated refunds on subscription payments.
If you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at: shannon@shannonmattern.com
Web Designer Academy 12-Month Group Coaching Program Refund Policy
The Web Designer Academy Group Coaching Program opened on December 1, 2020 and replaced the Web Designer Academy Online Course. The following refund policy applies to new students who enrolled in the Group Coaching Program version of the Web Designer Academy on or after December 1, 2020.
The Web Designer Academy Group Coaching Program is a 12 month commitment and WP+BFF LLC does NOT offer refunds or early cancellations to Participants. Participants agree to make timely and full payments of the Program Fee to the WP+BFF LLC even if they are unable to attend trainings, calls or otherwise fully participate in the Program.
Web Designer Academy Online Course Refund Policy
The Web Designer Academy Online Course closed permanently on December 1, 2020. The following refund policy applied to students who enrolled in the Online Course version of the Web Designer Academy prior to December 1, 2020.
The Web Designer Academy Online Coursehas a 30 day no questions asked refund policy.
In the event that you decide your purchase was not the right decision, within 30 days of enrollment, contact our support team at shannon@shannonmattern.com and let us know you’d like a refund by the 30th day at 11:59 EST.
We will NOT provide refunds more than 30 days following the date of purchase. After day 30, all payments are non-refundable and you are responsible for full payment of the payment plan you agreed to when you accepted the terms + conditions at the time of purchase, and you will continue to have lifetime access to the Web Designer Academy modules, the Facebook Group and Bonuses.
Upon your cancellation, you will no longer have access to Web Designer Academy Online Course modules, the Facebook Group, Group Coaching or Bonuses.
Please note: If you opted for a payment plan and you do not request a refund within 30 days you are required by law to complete the remaining payments of your payment plan.
To further clarify, we will not provide refunds after the 30th day from your date of purchase and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
If you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at: shannon@shannonmattern.com
Shareworthy Freebie Live Workshop Policy
You may cancel your Shareworthy Freebie Live Workshop registration within 48 hours of the published start date and time of the first day of the workshop and get a full refund. To cancel, contact our support team at shannon@shannonmattern.com and let us know you’d like to cancel at least 48 hours prior to the published start date and time.
Cancellations + refunds will not be processed for refund requests within 48 hours of the published start date and time of the live workshop.
Live Workshop Refund Policy
There are no refunds for live workshops. If you register and cannot attend, you will still receive a copy of all workshop materials and a recording of the workshop.
Serious Side Hustlers Refund Policy
Upon cancellation of your Serious Side Hustlers membership, you will maintain access to the membership site and all member benefits through the end of your term. There are no refunds or prorated refunds for Serious Side Hustlers.
Websites That Make Money Refund Policy
We want you to be satisfied with your purchase but we also want you to give your best effort to apply all of the strategies in the course. We offer a 60-day refund period for purchases. However, in order to qualify for a refund you must submit proof that you did the work in the course and it did not work for you. Please note, if you select the 12 payment option we are not able to stop payments without a refund request being submitted.
In the event that you decide your purchase was not the right decision, within 60 days of enrollment, contact our support team at shannon@wp-bff.com and let us know you’d like a refund by the 60th day at 11:59 EST. You must include your coursework with your request for a refund. If you request a refund and do not include your coursework by the 60th day, you will not be granted a refund.
The work that you need to submit with your request for a refund includes ALL of the following items:
Requirement 1: From module 1, Attach a screenshot of at least 2 places you posted your survey questions on social media.
Requirement 2: From module 2, attach your completed Branding Worksheet.
Requirement 3: From module 3, send a list of freebies you brainstormed and the list of affiliate programs you researched.
Requirement 4: From module 4, send the 3 email series that you wrote.
Requirement 5: From module 5, send your sales page copy.
Requirement 6: Tell us why this course was not a good fit for you and your business needs. What did you expect that you did not get once inside the program?
We will NOT provide refunds more than 60 days following the date of purchase. After day 60, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless if you complete the program.
Please note: If you opted for a payment plan and you do not request a refund within 60 days, with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan.
All refunds are discretionary as determined by WP+BFF, LLC. To further clarify, we will not provide refunds after the 60th day from your date of purchase and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
If you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at: shannon@shannonmattern.com